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Pet Stains and Smells, Cleaned Out of Your Carpets and Rugs

Pets make a house a home. They also have accidents. We clean pet urine, stains and smells out of carpets and rugs, and the urine treatment is included in every quote.

  • Trained technicians
  • All treatments included
  • 1-month guarantee
Cat lying on a clean carpet in a Gauteng home after pet odour cleaning

Why the smell keeps coming back

When a pet has an accident on a carpet, most of the urine does not stay on top. It soaks down through the carpet into the backing, and sometimes into the underlay beneath it. You can clean the top until it looks perfect, but the urine underneath is still there.

That is why the smell often comes back on a warm or humid day, or right after you mop nearby. The moisture wakes it up again. Sprays and powders from the shop mostly cover the smell with perfume for a while, and some leave a sticky layer behind that makes the patch look dirty again sooner.

Pet hair, muddy paws and the patch where the dog likes to sleep all add up too. Over time a carpet in a pet home can start to smell a bit like the pet, even when there has been no accident at all.

What you get

  • Urine treated where it has soaked in, not just on top
  • Smells dealt with at the source, not covered with perfume
  • Pet hair and dander lifted out of the carpet
  • Stains from accidents and muddy paws treated
  • Safe for your pets once the carpet is dry
  • Carpets dry in 2–6 hours, rugs collected and brought back

It is all part of our normal carpet and rug cleaning price, with no call-out fee. See our prices.

What our customers say

5.0 stars, from 66 real reviews

On Google, Trustpilot, Snupit & Facebook
Google review
“I feel it is only fair to publicly apologise to our carpet. For months it lived in storage, collecting what I can only assume was a combination of dust, mystery stains, and a scent best described as "old cupboard meets regret." By the time we brought it home, it looked like it had been through a small war and smelled like it had lost. Enter The Carpet Guys. These gentlemen arrived with machines that looked far too serious for the job and an optimism I personally did not share. Instead, they worked some kind of cleaning wizardry. Not only did the carpet come back looking fresh and respectable, but the odour is gone. Completely. While they were here, they also tackled our L-shaped light couch, which was living dangerously between daily life, spills, and general human existence. It now looks brand new. Another huge plus was that whatever cleaning products they used didn't leave that overpowering chemical smell that normally lingers after a deep clean. The house smelled fresh, not like a science experiment, and we felt completely comfortable having our fur babies around without worrying about harsh chemicals. Professional, friendly, and clearly very good at resurrecting furniture that had started to give up on life. 5/5. My carpet has its dignity back, my couch has a second chance at life, and our cats can roam freely without me panicking about toxic fumes. Everyone wins.”
Samantha Antonioverified Google review
Google review
“Excellent, professional service. My rugs look amazing and the price was great too! My new regular for all things rug and carpet cleaning.”
Anene Britz
Google review
“Excellent service and amazed with the results!!! 100% would recommend this professional service.”
Clint Collins
Google review
“Really good experience. Extremely professional and helpful. Will use them again”
Melinda Rennie
Google review
“Professional and friendly, would definitely recommend them”
Chanique Williams

How it works

  1. Tell us about it

    Let us know where the accidents are and how long they have been there. A photo on WhatsApp helps.

  2. We find the patches

    On the day we find every urine patch, including the old ones you can smell but not see.

  3. We treat the urine

    A urine treatment goes into each patch and is left to work, then the whole carpet is deep cleaned and rinsed.

  4. Dry and fresh

    Keep pets off for the 2–6 hours it takes to dry, then the room is theirs again.

Pet rugs: washed right through

A rug is easier to fix than a fitted carpet, because we can take it away and wash it right through. Urine that has soaked into the back of a rug comes out in the wash in a way it never can when a rug is cleaned on the floor.

We collect the rug, clean it at our own facility the right way for what it is made of, dry it properly and bring it back. Most rugs are back in 1 to 2 working days. Wool rugs need a gentler clean for pet urine, and our guide on getting pet urine out of a wool rug explains why. See rug cleaning for more.

Being honest about old stains

Most pet accidents clean up well, especially if they are dealt with within a few weeks. Very old urine is harder. Over months it can change the colour of the carpet itself, and when that happens the smell can go but a faint mark may stay.

If a patch has been soaked again and again for a long time, the underlay underneath may be holding urine too. We will tell you on the day if we think that is the case, and what we think you can expect, before we start. You only pay for what we can actually do.

What to do when your pet has an accident

Blot it up straight away with paper towel or an old cloth, pressing down hard. Don’t rub, because that spreads it. Then blot with a little clean, cool water and blot dry again. Avoid bleach and strong ammonia-based cleaners, which can damage the carpet and can even make some pets go back to the same spot.

For more tips, read why pet urine damages carpets, the best way to clean carpets when you have pets and how to stop your home smelling of pets.

Questions people ask

Can you get pet urine smell out of carpet?
In most cases, yes. We treat the urine where it has soaked into the carpet, not just the surface, and then deep clean and rinse the whole area. Urine treatment is included in every quote at no extra cost. Very old or repeatedly soaked patches are harder, and we will tell you honestly what to expect before we start.
Is your cleaning safe for my dog or cat?
Yes, once the carpet is dry. We ask that pets and small children stay off the cleaned area for the 2 to 6 hours it takes to dry. Safety data sheets for the products we use are available on request.
Why does the urine smell come back after I clean it myself?
Because most of the urine is below the surface, in the backing and sometimes the underlay. Cleaning the top makes it look and smell better for a while, but moisture on a humid day brings the smell back up. A professional clean treats the urine where it has soaked in.
Can you clean a rug my pet has had an accident on?
Yes. We collect the rug, wash it right through at our own facility, which is the best way to get urine out of a rug, dry it properly and bring it back. Most rugs are back in 1 to 2 working days.
How often should I clean carpets if I have pets?
Homes with pets do best with a professional clean every 3 to 6 months, and more often with several pets or a puppy that is still being house-trained. Between cleans, vacuum at least twice a week to keep hair and dander down.
Do you charge extra for pet urine treatment?
No. Urine treatment and smell treatment are part of every carpet and rug cleaning quote, along with stain treatment, the deep clean and the rinse. There is no call-out fee.

Say goodbye to the pet smell

Send us a photo of the problem patch on WhatsApp, or get a quote online. We usually reply within the hour.