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The Carpet Guys

Carpet Cleaning in Johannesburg & Gauteng

We deep clean every type of carpet, from wall-to-wall to carpet tiles and stairs. Stains treated, smells gone, and your carpets dry in 2–6 hours.

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  • Trained technicians
  • All treatments included
  • 1-month guarantee
Close-up of carpet pile after a professional deep clean in a Johannesburg home

Vacuuming only gets the top layer

Over months, dirt, grit, dust, pet hair and spills sink deep into a carpet where a vacuum can’t reach. That is what makes carpets look grey and flat, smell a bit stale, and wear out sooner than they should.

Sound familiar? We help with all of these:

We clean every type of carpet

Whatever is on your floor, we clean it. New or old, plush or hard-wearing, in a bedroom, a passage, an office or a stairwell.

  • Wall-to-wall carpet
  • Carpet tiles
  • Stairs and landings
  • Cut pile and plush carpet
  • Loop pile and berber
  • Shaggy and deep-pile carpet
  • Nylon, polyester and polypropylene
  • Wool and wool-blend carpet
  • Office and commercial carpet

Not sure what your carpet is? Send us a photo and we will tell you. Businesses can see commercial carpet cleaning.

What you get

  • Carpets that look brighter and feel softer
  • Stains and dark traffic marks treated
  • Pet urine and smells dealt with at the source, not covered up
  • Dust and allergens that vacuuming can’t reach, lifted out
  • Dry and ready to walk on in 2–6 hours
  • Stays clean for longer, because nothing sticky is left behind
  • Backed by our 1-month guarantee: not happy, we come back free

One price, with stain treatment, smell and urine treatment, the deep clean, the rinse and grooming all included, and no call-out fee. See our prices.

What our customers say

5.0 stars, from 66 real reviews

On Google, Trustpilot, Snupit & Facebook
Google review
“I feel it is only fair to publicly apologise to our carpet. For months it lived in storage, collecting what I can only assume was a combination of dust, mystery stains, and a scent best described as "old cupboard meets regret." By the time we brought it home, it looked like it had been through a small war and smelled like it had lost. Enter The Carpet Guys. These gentlemen arrived with machines that looked far too serious for the job and an optimism I personally did not share. Instead, they worked some kind of cleaning wizardry. Not only did the carpet come back looking fresh and respectable, but the odour is gone. Completely. While they were here, they also tackled our L-shaped light couch, which was living dangerously between daily life, spills, and general human existence. It now looks brand new. Another huge plus was that whatever cleaning products they used didn't leave that overpowering chemical smell that normally lingers after a deep clean. The house smelled fresh, not like a science experiment, and we felt completely comfortable having our fur babies around without worrying about harsh chemicals. Professional, friendly, and clearly very good at resurrecting furniture that had started to give up on life. 5/5. My carpet has its dignity back, my couch has a second chance at life, and our cats can roam freely without me panicking about toxic fumes. Everyone wins.”
Samantha Antonioverified Google review
Google review
“Excellent, professional service. My rugs look amazing and the price was great too! My new regular for all things rug and carpet cleaning.”
Anene Britz
Google review
“Excellent service and amazed with the results!!! 100% would recommend this professional service.”
Clint Collins
Google review
“Really good experience. Extremely professional and helpful. Will use them again”
Melinda Rennie
Google review
“Professional and friendly, would definitely recommend them”
Chanique Williams
Read all our reviews on Google

How it works: our 7-step process

In short: we check your carpet, vacuum it, treat the stains, deep clean and rinse, and leave the pile neat. Here is each step. See the full process.

  1. Initial Assessment

    We inspect your carpet, look for stains and problem areas, and identify the fibre type we are working with. This is what tells us the right way to clean it.

  2. Pre-Vacuum

    We vacuum the carpet thoroughly to remove loose dirt, dust, hair and other debris before cleaning begins, so that dry soil is lifted out rather than turned to slurry by the water that follows.

  3. Pre-Treatment & Spot Treatment

    Stains, traffic lanes and heavily soiled areas are treated before the main clean, with chemistry matched to the stain and the fibre. The chemistry is then left to dwell and the pile is agitated, so that it reaches the base of the fibre and lifts the dirt into suspension before any extraction begins.

  4. Deep Cleaning

    Once the pre-treatment has had time to work, professional water extraction equipment flushes the pile with clean water and draws it straight back out, carrying the spent chemistry and the loosened dirt with it.

  5. Deodorisation

    Where it is needed, a neutralising deodoriser treats unwanted odours at the source rather than simply covering them with fragrance.

  6. Final Treatment

    A hypoallergenic rinse lifts out residual chemistry and allergens and leaves the carpet clean, fresh and ready for the final step. It is safe for infants, pets and anyone with sensitivities.

  7. Grooming & Finishing

    The carpet fibres are gently groomed back into place and a rejuvenation treatment is applied, leaving the carpet looking neat, refreshed and finished.

How we clean, in a bit more detail

We use professional water extraction, done in order. First a cleaning product is sprayed onto the carpet and left for a few minutes to loosen the dirt. Then the carpet is gently worked through so the product reaches the bottom of the pile. Last, clean water is rinsed through the carpet and sucked straight back out, taking the loosened dirt and the product with it. Only clean water goes through the machine, so nothing sticky is left behind to attract new dirt.

We use normal-temperature water on purpose. Heat is not needed for a good clean, and leaving it out keeps wool and dyed carpets safe from shrinking and colours running.

What makes a professional clean better than a hire machine is not really the machine. It is choosing the right product for your carpet, using the right amount of water, and not skipping the rinse.

What cleaning can’t fix

A few things are permanent, whoever does the cleaning. We look for them before we start and tell you, so you know what to expect.

  • Sun fading

    Sunlight breaks down the colour in the carpet. Once it is gone, cleaning cannot bring it back.

  • Bleach and chemical marks

    Bleach, drain cleaner and some household products take the colour out permanently.

  • Yellowing in older carpets

    Some older carpets turn yellow or off-white with age. That is a change in the fibre, not dirt.

  • Worn or flattened patches

    Cleaning makes traffic lanes look much better, but it cannot rebuild fibres that are worn down or crushed.

Carpet cleaning questions

How long does professional carpet cleaning take?
A typical lounge of 20–30m² takes 45–90 minutes to clean. The carpet is then dry in 2–6 hours, depending on how thick it is, the weather and how much air is moving. Opening windows and running a fan speeds it up.
What carpet types can you clean?
Every type of carpeted flooring, at home and at work. Wall-to-wall carpet, carpet tiles, stairs and landings; cut pile, loop pile (including berber), twist, velvet and shaggy carpet; and every fibre, from nylon, polyester and polypropylene to wool, wool blends and sisal blends. We check what yours is made of before we start and choose the clean to suit, and we are both WoolSafe and CleanSeal Approved, so wool and synthetic carpets are covered by an independent standard.
Will professional cleaning remove pet urine stains and odours?
In most cases, yes. Our urine treatment is included in every quote at no extra cost. It breaks down the urine where it has soaked in, rather than covering the smell with perfume. Very old, heavily soaked patches may need a deeper treatment. We check on the day and tell you honestly what to expect before we start.
Why does my carpet get dirty again quickly after cleaning?
Usually because soap was left behind in the carpet. Leftover soap is sticky, so it grabs dust and dirt from shoes, and the carpet can look darker a few weeks after a clean than it did before. We finish every clean with a proper rinse that takes the soap back out, which is what keeps carpets looking clean for longer.
Do you use hot water or steam?
No. We clean with normal-temperature water. The cleaning product goes on first and is left to work, the carpet is gently worked through, and then clean water is used to rinse it and is sucked straight back out. Heat is not needed for a good clean, and leaving it out avoids the shrinking and colour-running risk that hot water carries on wool and dyed carpets.
How often should I have my carpet professionally cleaned?
Most homes need a professional clean every 6–12 months. Homes with pets, young children or allergy sufferers do better with a clean every 3–6 months. Regular cleaning also makes your carpet last longer, because it removes the grit that wears it down.
How much does carpet cleaning cost?
Carpet cleaning for homes starts from R100 per square metre, with stain treatment, smell and urine treatment, the deep clean, the rinse and grooming all included and no call-out fee. Businesses are quoted per site. The full price list is on our pricing page.
Can you apply a stain protector to my carpet after cleaning?
Yes. We offer MasterGuard stain protection as an optional extra, put on straight after the clean. It costs the same as the clean, another R100 per square metre. It makes spills bead on top instead of soaking in, helps the carpet stay clean for longer and slows sun fading, without changing the colour or feel. It is safe for pets and children once dry, and is well worth it in busy areas and homes with pets or young children. Tick it on the quote form.

Have rugs too? We collect, clean and bring them back. See rug cleaning.

Ready for cleaner carpets?

Tell us roughly how big the rooms are and we will send you a price, usually within the hour. Or send us a photo on WhatsApp.

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