Privacy Policy

2. Responsible Party

The responsible party for the processing of your personal information is:

3. What Personal Information We Collect

We collect the following categories of personal information:

• Contact information: your name, telephone number, and email address , provided when you make an enquiry, request a quote, or book a service.
• Address and location information: your physical address or suburb , provided to allow us to assess service area, travel to your property, and provide location-specific advice.
• Property and service information: details about the items to be cleaned (carpet sqm, rug type, upholstery type), existing conditions, and relevant notes provided by you when booking.
• Communication records: records of emails, WhatsApp messages, or call notes relating to your enquiry or booking, retained for service delivery and quality purposes.
• Payment information: transaction details relating to payment for services. We do not store credit card numbers or banking details , payments are processed at the point of sale.

We do not collect sensitive personal information (as defined by POPIA) such as race, religion, health data, or biometric information.

4. Why We Collect Your Personal Information

We collect and process your personal information for the following purposes:

• To respond to your enquiry and provide a quote for cleaning services
• To schedule and perform the cleaning service at your property
• To communicate with you before, during, and after your appointment
• To process payment for services rendered
• To maintain records of services provided (for our own records and for dispute resolution)
• To send service reminders or follow-up communications relevant to services already provided (you may opt out at any time)
• To comply with applicable South African law

We do not use your personal information for unsolicited marketing to third parties. We do not sell your personal information.

5. Lawful Basis for Processing

We process your personal information on the following lawful bases under POPIA:

• Performance of a contract: processing is necessary to provide the cleaning service you have requested.
• Legitimate interest: processing is necessary to operate our business, respond to enquiries, and maintain service records.
• Compliance with a legal obligation: where applicable South African law requires us to retain records.
• Consent: where you have explicitly consented to a specific use of your information (such as receiving promotional communications).

6. How We Store Your Information

Your personal information is stored securely in electronic form using industry-standard security measures. We limit access to your personal information to staff members who need it to perform their duties.

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Service records (booking details, notes, invoices) are typically retained for five years to comply with South African tax and business record requirements.

We do not store personal information outside of South Africa except where using cloud-based services (such as email) that may process data internationally. Where data is transferred internationally, we ensure that appropriate safeguards are in place in accordance with POPIA.

7. Who We Share Your Information With

We do not share your personal information with third parties except:

• Email service providers: to send booking confirmations and communications to you
• Payment processors: where a payment platform is used to process your payment
• Legal requirements: where we are required by law or court order to disclose personal information

All third parties with whom we share personal information are required to handle it in accordance with applicable data protection law. We do not sell personal information to third parties for marketing purposes.

8. Your Rights Under POPIA

As a data subject under POPIA, you have the following rights:

• Right of access: you may request a copy of the personal information we hold about you.
• Right to correction: you may request that we correct inaccurate or incomplete personal information.
• Right to deletion: you may request that we delete your personal information, subject to our obligations to retain records as required by law.
• Right to object: you may object to the processing of your personal information for marketing purposes. You may also object to other processing on grounds relating to your particular situation.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing before the withdrawal.
• Right to complain: you have the right to lodge a complaint with the Information Regulator of South Africa if you believe we have processed your personal information unlawfully.

To exercise any of these rights, please contact us at info@thecarpetguys.co.za. We will respond within 30 days.

9. Cookies

Our website uses minimal functional cookies only. We do not use advertising cookies, tracking pixels, or third-party analytics cookies that collect personal information without your consent.

Functional cookies are used to maintain basic website functionality (such as remembering your preferences within a session). These cookies do not collect personally identifiable information and are deleted when you close your browser.

If we add any analytics or tracking functionality in future, this policy will be updated and you will be informed through a cookie consent notice on the website.

10. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 18 without the consent of a parent or guardian. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be published on this page with a revised "last updated" date. Significant changes will be communicated to clients where we hold current contact information.

12. Information Regulator

If you are not satisfied with how we have handled your personal information, you have the right to lodge a complaint with the Information Regulator of South Africa:

13. Contact Us

For any questions, concerns, or requests relating to your personal information or this Privacy Policy, please contact our Information Officer: