- Why is carpet cleaning priced per square metre rather than a flat rate?
- Because it is fairer. The time and work a carpet needs goes up with its size, and a 15m² bedroom is a very different job to a 60m² open-plan lounge. A flat rate per room is based on an average room, so small rooms end up paying too much. Pricing per square metre means you pay for the carpet you actually have. Carpet cleaning for homes starts from R100/m², and we quote from the room sizes you give us. Businesses are quoted per site, so this per square metre price does not apply to businesses.
- Does the R100/m² rate apply to offices and commercial floors?
- No. From R100/m² is our home rate. Businesses are quoted per site at our highly competitive commercial rates, so this per square metre price does not apply to businesses. Every commercial quote includes everything, with no call-out fee. Send us your floor area and we will come back with a figure for your site, usually within the hour.
- Are there any additional fees not shown in the price list?
- There is one, and we would rather tell you here than let you find it on the invoice. Every price includes normal stain treatment, smell and urine treatment, the deep clean, the rinse and grooming, with no call-out fee, no fuel levy and nothing added for products. The one exception is a stain that needs a special product bought just for it, like rust, some dye marks and certain inks. We tell you what that costs and how likely it is to work before we use it, and you can say no, in which case we clean the area without it and charge nothing extra.
- Do you offer discounts for multiple items cleaned in the same visit?
- Yes. When we clean several areas in a single visit, for example the full upstairs carpet plus the stairs and landing, or a lounge carpet together with the rugs sitting on it, we can offer a blended rate that reflects the reduced travel and setup time. Ask us for a combined quote when you book. Commercial clients are offered custom packages on a recurring basis, tailored to your budget and deadlines, see our commercial pricing page for details.
- How much does fabric protection cost and what does it do?
- Fabric protection is an optional add-on: you tick which items you want protected, and protecting a rug costs the same as cleaning it, effectively doubling that rug's price. For example, a medium rug is R899 to clean and another R899 to protect, and carpet protection adds R100 per square metre (the same as the cleaning rate). We use MasterGuard, a water-based protector that coats each fibre so spills bead on the surface instead of soaking in, helps the pile resist everyday soiling, and slows UV fading. It does not change the colour, feel or breathability of the fibre and is pet- and family-safe once dry. It is applied after a clean, never instead of one, because a protector seals the surface as it is and must go onto a clean fibre. Tick the items you want protected on the online quote form.
- What counts as a delicate rug?
- Delicate rugs are the ones that need washing by hand: Persian, Afghan, Moroccan and other hand-knotted rugs, silk and wool-silk rugs, antique rugs, and rugs dyed with natural dyes. They need less water, gentler products, colour testing before the wash and more careful drying, which is why they cost a little more. Everyday synthetic rugs are standard rugs. Not sure which yours is? Send us a photo and we will tell you before we quote.