Who we are
The Carpet Guys are a team of trained technicians based in Johannesburg, cleaning carpets and rugs for homes and businesses across Gauteng. We built the business on a simple idea: do the job properly, every time, and the results speak for themselves.
The Carpet Guys started with a simple question: what does a really good carpet clean look like? We wanted to understand why some cleans look great for months and others look dirty again within a few weeks, why some stains come out and others never do, and why wool needs different care from a nylon carpet.
We also wanted every clean to be just as good, whoever did it. A wool rug in a Bryanston lounge and a nylon carpet in a Midrand office need different products, different amounts of water and a different approach, and getting that right every time comes from training, not guesswork. So we wrote down what works, tested it in real homes, and turned it into a training course.
That course is the Carpet Guys Academy. Everyone who cleans under our name finishes it before they work in a customer’s home. It is not a one-day introduction: it has eight modules, hands-on training with the equipment, and assessments. We believe that knowing why something works is what lets a technician get it right when every home is a little different.
We are small enough that every enquiry is answered by a real person, and big enough to look after offices, estates and letting agents across Gauteng as well as homes. We would rather grow by doing work we are proud of than by taking on everything.
We follow the same 7 steps on every job, and each one is there for a reason. Skip one and a carpet can look fine on the day, then look dirty again a few weeks later.
Vacuuming first, for example, takes out the dry dirt that would otherwise turn to mud when water goes on. Spraying on the right cleaning product for your carpet, and giving it time to work, loosens the dirt so it can be lifted out rather than just moved around. And the rinse at the end takes out any soap left behind, which matters because leftover soap is sticky and is the usual reason a carpet gets dirty again so quickly.
Every step has a reason, and we are always happy to explain it. See our full 7-step process explained in detail.
Before every job we look at your carpet or rug and tell you honestly what cleaning can do. A few things can’t be fixed by any cleaning:
We write down anything like this before the clean starts, so you know exactly what to expect. You only pay for what we can actually do.
Every product we use is safe for pets and young children once dry. We don’t use harsh solvents or toxic chemicals as standard, and our products are matched to your carpet or rug, which also makes them gentle on your home.
We take this seriously. Some products sold as “natural” can still be harmful to small animals or to babies who put things in their mouths. We choose our products for their safety, and the safety data sheet for every one of them is available on request.
We just ask you to keep pets and little ones off the cleaned area until it is dry, usually 2 to 6 hours depending on the weather and airflow. After that, it’s all theirs again.
Our in-house training programme covering how to tell what a carpet or rug is made of, stain removal, equipment, machine and hand washing of every kind of rug, and drying. Every technician must complete the full curriculum before working on a client's property.
The WoolSafe Organisation sets the global standard for wool and delicate fibre care. The Carpet Guys are a WoolSafe & CleanSeal Approved Service Provider (membership number SA126 002), which is the WoolSafe Organisation's registration for cleaning companies rather than for products: WoolSafe for wool and natural fibres, CleanSeal for synthetics. It requires a qualified Fibre Care Specialist on the team, a documented record of professional carpet cleaning, proof of insurance, and a signed commitment to use WoolSafe Approved products on every wool and wool-rich carpet or rug. It is renewed annually. The solutions we use on wool and delicate natural fibres carry the WoolSafe Approved mark, which means they have been independently tested for pH safety, residue levels and fibre protection. As an approved service provider we are committed to using them on every wool and wool-rich piece we clean.
The Carpet Guys are also a CleanSeal Approved Service Provider. CleanSeal is the WoolSafe Organisation's programme for synthetic fibres such as nylon, polyester and polypropylene, which is what most everyday carpets and rugs are made of. Our master technician is a CleanSeal Approved Fibre Care Specialist as well as a WoolSafe one, so synthetic carpets and rugs are covered by the same independent standard as wool.
Our technicians are also trained in safety equipment, keeping things hygienic between jobs, and first aid.
What our WoolSafe registration certifies, and how to verify it
Get a quote online or send us a photo on WhatsApp, and we will usually get back to you within the hour.
